Help with tickets, reservations, payments and the Ximbal app.
Email support@mohbel.com and include your ticket or booking number if your question is about a trip. We reply within two business days.
For changes or refunds on a trip, we pass your request to the bus company operating it. For help on the day of travel, ask the agent at the terminal or the conductor on board.
To delete your account, open the Ximbal app and go to Profile → Delete Account. See our Privacy Policy and Terms of Use.